Q: How do I place an order?
A: Ordering is very simple! Just follow these easy steps.
- Add items to your cart.
- Click CHECKOUT button.
- Existing customers can login, or new customers can add their customer details.
- Select your billing & shipping options (shipping only for mail products).
- Personalize your products and complete your order!
You're all done! Additional instructions are listed on your order success page specific to products purchased, and an order confirmation email is sent to you.
Q:
What methods of payments do you accept?
A: We accept
Visa, MasterCard, Discover, American Express, and Paypal.com.
Q: When will I receive my order?
A: Orders
placed with our online store will be shipped on the next business day. Any mail product orders placed by December 16th, are guaranteed to be received by December 24th.
Q: What is your guarantee if I do not receive my mail products by December 24th?
A: Any mail product orders placed by December 16th, are guaranteed to be received by December 24th. If for any reason you do not receive your mail products by then, please contact us back via our contact us page and be sure to include your order number. We will gladly either offer you another year round product at no additional cost, or give you a refund.
Q: Who will be delivering my Order?
A: All orders
ship usually using USPS 1st class mail or Priority.
Q: Will the mail products be addressed to me or my child / person they were personalized for?
A: All items are addressed to the person on the product you addressed it to. If you wish for this to differ, please indicate that in the comments box during your order.
Q: Can you personalize a message on the Signed Santa Photo?
A: Absolutely. Please indicate how you would like the Santa Photo addressed or any special message, and we will gladly do that for you. (note: Santa photos are an option with mail products).
Q: What if I entered wrong information when personalizing my products?
A: Not a problem! Simply visit our contact us page, fill out the form, include your order number (sent via email), and tell us specifically what needs to be changed and we will gladly revise it for you.
Q: Can I make revisions to my personalized products myself?
A: Unfortunately due to the nature of these products to avoid abuse of our system, any revisions you would like done need to be reported to us and we will gladly take care of that for you.
Q: Who can I contact for further assistance or questions?
For additional
assistance, visit our contact us page.
|
